Making a Complaint

What happens if things don't go to plan

Our aim is to put things right

Customers to our website are always our top priority, and we endeavour not only to give them the very best user experience that we can but also to give them the outcome that they set out to get. We pride ourselves on having a user-friendly site, with excellent customer service and take any customer’s comments about our operations exceptionally seriously.

Despite our genuine best efforts, if you decide that we have not been up to the standard that you expect you can make a complaint.

If your complaint regards the way in which we have handled your data then on the first instance, you can call us for a chat or send us an email. Details on how to do this can be found on our contact us page.

Should we not be able to resolve this matter. You can escalate it via the Information Commissioners Office by using their contacts pages.

Complaint about how we have handled your account:

If your complaint is about us and how you felt about the way we have processed your account while you have been a customer of ours. You should in the first instance write to us (via email, or through the post). Details can be found here - contact Loans Bad Credit Ltd

From the moment we receive your complaint, we will communicate within five days that we have received your complaint and how we are going to handle it. The rules allow us up to 8 weeks to write to you with a final decision.

If after receiving that final decision you are still not happy. You have the right to escalate this up to the Financial Ombudsman Service who will look at it further. It will be the FOS that makes the final decision, and we will always abide by their ruling.

The link to contact the Financial Ombudsman Service Complaints

Alternatively, you can write to them directly:

Financial Ombudsman Service Complaints
Exchange Tower
Harbour Exchange
London
E14 9S