Real people on the phones right here in the UK
11 Churchfield Court
It is quite common for individuals from the far east to call UK consumers pretending to be calling on behalf of UK lenders and offering loans in exchange for upfront payments of some sort. The reason they choose for this upfront payment changes frequently but the point is the same. They will ask for money upfront.
No lender in the UK will ask for money upfront. Paying money upfront is always going to end badly. The chances of you getting a refund are almost zero. We've never seen it happen.